Help Centre
What can we help with?
The most common questions, sorted by topic. If yours isn't answered here, write to us — a person replies, not a bot.
Topics
Each topic leads to the page where the details live.
Getting started
From registration to your first deposit: what you need, the order things happen in, and how long it takes.
Go to getting startedDeposits and withdrawals
Deposit by SEPA in euros or by crypto transfer in USDT, matched via your customer number; withdrawals go to an account in your name.
See the questionsIdentity verification
Why the law requires it, which document you need, and what happens if the check doesn't succeed straight away.
See the questionsFees
One management fee on assets under management, nothing per rebalancing. What it covers and what it doesn't.
See feesCustody and security
Where the crypto assets are held, how they are segregated from company assets, and how to protect your access.
See custodyStrategy and reporting
How the agents decide within the strategy, what you see in your account, and how to trace every movement.
See the strategyAccount and access
Short answers to the questions we hear most often.
No matching answer?
Write to us. Include your customer number if you have one — then we won't need to ask.
By email
The most reliable route: your request is documented, and so is our reply. We get back to you PLACEHOLDER — This detail is not yet available..
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