Contact
How to reach us
A person replies, not an autoresponder. Include your customer number if you have one — then we won't need to ask.
Ways to contact us
Choose whichever route you prefer.
By email
The most reliable route: your request is documented, and so is our reply. We get back to you PLACEHOLDER — This detail is not yet available..
Write an emailOr write directly to: [email protected]
By phone
PLACEHOLDER — This detail is not yet available.
PLACEHOLDER — This detail is not yet available.
Want a consultation?
A non-binding conversation about whether a managed crypto investment fits your situation.
Book a consultationPostal address
CoinRoadGustav Mahlerplein 28, Unit 7.07, 1082 MA Amsterdam, Niederlande
Which route for which request
Some requests have their own route — it's faster than a general enquiry.
Questions about your account
Deposit, withdrawal, identity verification, statement: write to us from the email address you registered with and quote the transaction reference.
Go to sign-inComplaints
If something didn't go as it should, there is a fixed procedure with deadlines — please use it so your complaint doesn't get lost in general mail.
Complaints procedureData protection
Access to, correction or deletion of your data, and withdrawal of consent: the responsible contact is in the privacy policy.